Quantumsoft / Enterprise IT

Support for IT departments

Who is this Service for?

The service was created for companies that already have internal IT teams, but need additional expertise or "additional hands for work." We are the ideal partner if:
- Your IT department is burdened with current tasks and lacks time to implement strategic, complex projects that have been waiting in line for a long time.
- You are facing a technological challenge that requires narrow, specialised knowledge (e.g. advanced virtualization, AD security, cloud migration), which your team does not need every day.
- You run a one-person IT department and need a trusted second pair of hands and a sparring partner to discuss solutions and verify your ideas.
- You want to provide your team with support for your holiday, illness or sudden rotation of your key employee, without losing the continuity of your infrastructure care.
How does Cooperation look like? (Our Partner Model)

Our model is based on 100% partnership and trust. We are not a competition for your team. We are its strengthening and accelerator.
1. We listen and understand: We start by talking to you and your team. We want to understand your goals, challenges and where our knowledge can bring the greatest value. We operate in full transparency.
2. We work together: We work side by side with your administrators. We share knowledge, explain the steps taken and make sure that after the project your team feels more secure and has complete control over the new solution.
3. We support, not deliver: Our goal is to make your internal IT department successful. We help with the most difficult tasks, allowing your team to focus on what they do best. Your success is our success and the best reference.

Case study

From problem to measurable result.

The example shows how the work is done: environmental diagnosis, responsible design and implementation controlled at every stage.

Customer

International production company with 5-person IT department in the Polish branch.

Problem

The internal IT team was excellent in the daily support of users, but had no experience in advanced configurations of VMware clusters. The company planned to exchange the entire server infrastructure and IT department feared the risks associated with this project.

Solution

We entered the role of an external architect and consultant. Together with the internal administrator we analyzed the requirements and designed the new infrastructure. Our expert led the workshop part and the customer administrator was responsible for coordinating work with users, making him feel a key part of the project.

Result

The project was successful and the interruption in production was minimal. The internal IT team not only gained a modern environment, but also valuable knowledge and confidence in managing it. Our cooperation with the "design" has changed into a constant relationship based on trust, where we serve as support on the most difficult issues.

The most common questions

It's specifically about cooperation.

Answers to questions that usually arise before the start of audit, implementation or training.

Aren't you going to try to take over our IT and prove that you're better?

Absolutely not. This is a denial of our business model. Our goal is to strengthen internal IT departments. We act discreetly as your partner and specialized support, and we attribute all successes to joint actions.

How do you account for your services?

We are flexible. We offer both billing for a specific project as well as flexible packages of support hours to be used within a month. We always match the billing model to your needs and the specifics of cooperation.